# Privacy Policy | Rooftop Units Toronto Pros

> Privacy policy for Rooftop Units Toronto Pros. How we collect, use and protect information from site assessment requests, service calls and contracts.

URL: https://rooftopunitstoronto.ca/privacy-policy/

# Privacy Policy

Last updated: October 24, 2026

Rooftop Units Toronto Pros ("we", "us" or "our") is a commercial HVAC and mechanical contractor serving Toronto and the Greater Toronto Area. This policy explains what personal information we collect, why we collect it and how we protect it, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

## 1\. Information We Collect

We collect information you give us directly, including:

-   Name, phone number and email address submitted through our site assessment form
-   Building details such as business type, address, roof access notes, equipment type and symptoms
-   Property manager, condo board or landlord contact details needed to schedule and invoice work
-   Service history, readings and photos taken on your equipment during visits
-   Billing information for invoices and Net-30 accounts (card payments are handled by third-party processors)

We also collect limited technical information when you visit this website, such as browser type, pages visited and the page a form was sent from, to keep the site working and understand which pages help people.

## 2\. How We Use Your Information

-   To respond to site assessment requests and prepare your written quote within 24 hours
-   To dispatch technicians, schedule work and communicate with tenants or boards on your behalf
-   To issue certificates of insurance, invoices and service reports
-   To prepare and file Save on Energy, Enbridge or Toronto Hydro incentive applications you ask us to file
-   To meet legal, safety and licensing obligations (TSSA, ESA, WSIB and tax requirements)
-   To improve our website and services

We do not use your information for unrelated marketing without your consent.

## 3\. Information Sharing

We do not sell your personal information. Form submissions are shared only with our Toronto crew. We may share information with:

-   Equipment distributors and manufacturers when ordering parts or registering warranties
-   Incentive program administrators (for example, Save on Energy) when you ask us to file an application
-   Crane, permit and engineering partners needed to complete your project
-   Our form processing provider (LocusPilot), which delivers website form submissions to us
-   Professional advisers, insurers or authorities when required by law

## 4\. Data Security and Retention

We use reasonable administrative, technical and physical safeguards to protect your information. Service records are kept for as long as needed to support warranties, maintenance contracts and legal requirements, then securely deleted.

## 5\. Your Rights

You may ask to see the personal information we hold about you, ask us to correct it, withdraw consent for optional uses or ask us to delete information we are not required to keep. Contact us using the details below.

## 6\. Cookies and Analytics

This website may use cookies and analytics tools to understand traffic and improve pages. You can set your browser to refuse cookies; the site will still work.

## 7\. Third-Party Links and Maps

Pages may include embedded maps or links to other websites. Their privacy practices are governed by their own policies.

## 8\. Changes to This Policy

We may update this policy from time to time. The date at the top shows the latest version.

## 9\. Contact Us

Questions about this policy or your information:

-   Phone: 
    
    (437) TBD
    
    [tel:+14370000000 →](tel:+14370000000)
    
-   Contact form: 
    
    rooftopunitstoronto.ca/contact/
    
    [/contact/ →](/contact/)
    
-   Location: Toronto, ON (service area, by appointment)